MINISTRY OF LANDS ON CUTTING EDGE ONLINE PLATFORM FOR ACCESSING AND PAYING FOR LAND SERVICES

The Ministry of Lands and Natural Resources in the Republic of Zambia has officially introduced a new online platform that will now enable land owners and other land users to access and pay for land services such as ground rent for instance completely online via the Government Service Bus (GSB) offered on the Zamportal platform. Users from all over the world will now be able to access and pay for all land services just from the comfort of their homes and offices without necessarily physically visiting the Ministry Service Centres unless they wish to do so themselves. The new system called Zambia Integrated Land Administration System (ZILAS) has replaced the old and inefficient system known as Zambia Integrated Land Management Information System (ZILMIS). This is according to a Ministerial Statement by Honorable Elijah Muchima issued in the National Assembly of Zambia and posted on the Ministry website.

According to the statement, "ZILAS has been deployed and the Ministry migrated data from ZILMIS to the new system on Saturday 13th May 2023. To that effect, sixty (60) services have been made available on the Government Service Bus (GSB)".
The new system went live on 17th May, 2023. This means that the general public are at liberty to immediately start accessing the sixty (60) land services that have been placed online. It further entails that all clients need to do is simply open up a Zampass Account on the Zamportal website to access and pay for the services offered online.

WHAT MAKES ZILAS BETTER THAN ZILMIS?

ZILAS is considered better than ZILMIS due to the following reasons: –

1. ZILAS Has Mandatory Fields to Fill-In:

For example, gender, phone numbers, date of birth, national registration card number; physical address; and email addresses where clients will be able to receive automatic notifications.

2. The Payment Platforms Are Plugged into ZILAS

For example, mobile money platforms such as Airtel Money, MTN Money, Zampay; including online internet banking; visa card; Zanaco Bill Muster; etc. for easy of payment for services by users on the system.

3. ZILAS Has Performance Tracking Mechanisms/Indicators

This performance tracking mechanism plugged into ZILAS will show how long a member of staff from the Ministry takes to work on a case and if there are delays beyond the Ministry Service Charter, it will change to red for the supervisor responsible to take immediate and corrective action;

4. Role Based Security Features Which Allows Segregation of Duties

Role-based security is a crucial aspect of information security that allows for the segregation of duties within an organization. It is a method of controlling access to resources based on the roles and responsibilities of individual users. By assigning specific roles to users, the Ministry will ensure that each user has access only to the information and resources necessary for their job function, while also preventing unauthorized access and potential misuse of sensitive data. Therefore, role-based security features play a vital role in ensuring the segregation of duties within an organization. By assigning specific roles to users and/or members of staff and controlling access based on these roles, the Ministry shall enhance security, prevent unauthorized access, and reduce the risk of fraud or misuse of sensitive data

5. Audit Trail Showing the Log of Events for the Users of the System and the Services Used

An audit trail is a log of events that provides a detailed record of user activities and services used within a system. It serves as a means to ensure accountability, traceability, and transparency in system operations. By maintaining comprehensive and accurate audit trails, the Ministry shall be able to monitor user actions, detect anomalies, investigate incidents, and comply with regulatory requirements.

6. It Is Integrated with the Government Service Bus (GSB) with Ministry of Home Affairs

This integration will enable the Ministry to verify NRCs and other relevant details, Pacra for the company profile to be retrieved once the identity number is captured.

7. After Ninety (90) Days, Issued Invitation To Treaty (ITT) will Expire from the System

The expiration of an ITT means that interested parties issued with such an ITT will no longer be allowed by the system to respond or participate in the treaty process using that very specific Invitation to Treaty. If they still wish to engage in negotiations or discussions regarding the proposed treaty, they would need to seek alternative means or wait for a new invitation to be issued.

8. Access to the ZILAS System through the E-filing Service on Zamportal

Access to the ZILAS system through the e-filing service provided on Zamportal will be made possible from anywhere and at any time. This means that users can log into the system and utilize its features remotely, without being restricted by geographical location or time constraints. This implies that individuals can access the e-filing service provided by Zamportal using any device with an internet connection, such as a computer, smartphone, or tablet, regardless of their physical location. Additionally, users are not limited to specific hours of operation or business days; they can access the system 24/7, including weekends and holidays.

The e-filing service on the Zamportal allows users to electronically file various documents, such as legal forms, applications, or reports. By providing remote access, it eliminates the need for individuals to physically visit a specific location or office to submit their paperwork. Instead, they can conveniently access the system from their preferred location and submit their documents electronically.

9. Scanning of Documents

The scanning of each document that is used by the system will be digitized whilst still keeping the physical file.

10. Availability of an Electronic Cashbook Showing Collections Disaggregated by Province

This refers to the presence and accessibility of a digital accounting tool that will record and organize financial transactions for the entire Ministry related to collections, specifically categorized by province. This electronic cashbook allows for the systematic tracking and management of funds collected from various sources within different provinces by the Ministry. An electronic cashbook is a software application or online platform designed to replace traditional paper-based cashbooks. It provides a more efficient and accurate way of recording financial transactions, ensuring transparency and ease of access to financial data. By disaggregating collections by province, this tool will enable the Ministry to analyze and monitor its revenue streams on a regional basis.

Therefore, by adopting this advanced digital technology system, the Ministry will enhance its data management capabilities thereby improve the accuracy and completeness of information on land administration in the Republic of Zambia. Further, the ZILAS system is expected to help reduce errors and discrepancies in land ownership and ensure that all stakeholders have access to the most up-to-date information regarding services under the Ministry of Lands and Natural Resources.

WHAT BENEFITS WILL ZILAS BRING TO MEMBERS OF THE GENERAL PUBLIC?

Members of the general public stand to benefit more by using this new system. They will be able to access services anywhere at any time, receive feedback for all actions taken by the Ministry through instant emails and text messages, conduct and do instant due diligence and verify property ownership, make online (mobile money, internet banking, and visa) payments for ground rent, consideration fees and other services and receive documents in electronic form such as receipts, Invitation to Treaty, Offer Letters and many more.

Therefore, members of the general public are highly encouraged to open up Zampass Accounts on the Zamportal Website so as to enable them easily and conveniently access and pay for land services via the system in the comfort of their homes or offices or simply visit the Ministry Service Centres for assistance.

Or alternatively, need help and guidance opening up a Zampass Account as well as navigating and/or paying for land services via the ZILAS System?

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